Job Description

*Company* : *Majan Facility Management*

*Job Description – Manager, Operations (Soft Services)* 

 *Location* : Muscat, Sultanate of Oman 

 *Purpose of the Role :* 
The Manager, Operations (Soft Services) will lead and manage the delivery of soft services across Client's company portfolio, including cleaning, housekeeping, landscaping, loading & unloading, support staff, hospitality 
services, and customer facing services. The role ensures service excellence, compliance with standards, and client satisfaction while driving efficiency and innovation in operations. 

 *Key Responsibilities:* 
* Service Delivery Oversight: Manage and supervise all soft services operations, ensuring quality, timeliness, and compliance with SLAs and KPIs. Responsible to manage end to end contracts, service delivery and operations.  
* Team Leadership: Depute, train, and mentor staff across cleaning, housekeeping, landscaping, and other soft service functions, fostering a positive and multicultural work environment. 
* Client Engagement: Act as the primary liaison for clients regarding soft services, addressing and resolving concerns and building strong partnerships. Manage periodically customer surveys. 
* Operational Planning: Develop schedules, allocate resources, and implement best practices to optimize service delivery. 
* Budget Management: Prepare and monitor budgets for soft services, ensuring cost efficiency without compromising quality. 
* Compliance & Standards: Ensure adherence to Omani laws, HSE regulations, and international facilities 
standards. 
* Innovation & Technology: Introduce modern cleaning technologies, digital monitoring tools, and sustainable practices to enhance service delivery. 
* Reporting: Provide regular performance reports, operational insights, and recommendations to senior 
management. 

 *Qualifications & Experience :* 
* Education: Bachelor’s degree in Facilities Management, Business Administration, Hospitality, or related field. 
* Experience: 8+ years in facilities operations, with leadership traits. 
* Industry Knowledge: Strong understanding of facilities management standards, protocols, practices, and 
customer service operations. 
* Leadership Skills: Proven ability to lead, multicultural teams and manage outsourced vendors. 
* Communication: Excellent interpersonal and communication skills in English; Arabic proficiency is an advantage.

 *Service Charge* : Free Recruitment

*Working hours* : 9 hrs

*Visa Type* : Employment Visa

*Allowances* : Food and travel expenses will be compensated. Accommodation will be provided by the company for the first one month; thereafter, the candidate will need to arrange their own accommodation.

Requirements

Basic